At AMID HOME, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer refunds for eligible returns within the 90-day return period from the date of purchase. To be eligible for a refund, the product must be unused, in the same condition as when you received it, and in its original packaging. We want you to have the peace of mind that comes with knowing you can shop with confidence.
For our valued international customers, we also extend our free return shipping policy to international orders. We believe that you should have the same seamless and hassle-free return experience no matter where you are located.
Refunds will be issued in the original form of payment unless otherwise requested. We understand that you may have specific preferences, so if you wish to receive the refund through an alternative method, please let us know. Kindly note that it may take up to 10 business days for your refund to be processed and for the funds to be credited back to your account. We appreciate your patience during this time.
While we strive to accommodate all our customers' needs, custom orders are exempt from our refund policy. We understand the personalization and uniqueness that comes with customized items. However, if you receive a customized order from AMID HOME and wish to change the design, please contact us within 30 days of receiving the order. We provide unconditional design exchange and reproduction services to ensure your complete satisfaction.
To initiate a return or exchange, we kindly ask you to reach out to our customer service team at email@example.com. Once we receive your return request, we will promptly provide you with a prepaid return label or QR code, enabling you to send the items back to us free of charge. We want to make the return process as convenient and straightforward as possible.
If you have any questions or concerns about our refund policy, please do not hesitate to contact our dedicated customer service team. We are here to assist you and address any inquiries you may have. Your satisfaction is our top priority.
Thank you for choosing AMID HOME. We value your trust in our products and services, and we are committed to ensuring that your experience with us is nothing short of exceptional.